0

Cart

No products in the cart.

Terms of Sale

Dear Customers,
In thanking you for choosing our website, www.valbindola.it, we ask for a few minutes of your attention to illustrate the general conditions of sale of the products sold on it. Pursuant to art. 48 of Legislative Decree 206/05, we invite you to read them in full and carefully before continuing to purchase our products.

We inform you that the general conditions of sale, set out below, indicate, in compliance with the regulations in force for the protection of the consumer, the conditions and methods by which to proceed with the online purchase on the Valbindola site, now called the Seller, of the products of Your interest in a safe, easy and convenient way.

1. General conditions of sale

The general conditions of sale described in this document regulate the sale made by the Seller, AGRICULTURAL COMPANY VALBINDOLA DI MAZZI FRANCESCO SAVERIO E C. S.S., registered office in TREDOZIO (FO) VIA ROCCHIGIANA 27 CAP 47019, VAT number 04345910402, R.E.A. n. 403889, of the products through access by the Customer to the website www.valbindola.it, and are an integral and essential part of the sales contract. For this reason, the Customer must examine the general conditions of “online” sale, before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge and full acceptance of the same.

OBJECT
These general conditions of sale govern the sale of the products marketed by the Seller to consumer users and users who act for purposes related to the business activity.
These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code. The company reserves the right to modify these general conditions of sale at any time by posting them on the site.
Any contractual or extra-contractual liability on the part of the company for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order is excluded.

PURCHASE METHOD
The purchase of products takes place through access to the site. For each of the products, a description is available on the site containing the main characteristics of the same. All purchase support information is intended as a simple generic information material.

It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in color, size, accessory products shown in the figure.
Correct receipt of the order is confirmed by the Seller through an automatic reply via e-mail, sent to the e-mail address supplied by the customer at the time of purchase. This confirmation message will contain an ‘order number’, to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.

In case of non-acceptance of the order, the seller guarantees timely communication to the customer.

All remote purchase contracts for our products are concluded directly by accessing the customer / consumer on the website www.valbindola.it. He can select the products displayed in the sales catalog, as described in the respective product information sheets, and conclude the contractual agreement for the purchase of the desired product (s) through:

  1. The inclusion of these in the “cart” function
  2. By filling out the ‘pre-order’ application

These practices provide for the forwarding of the order to the seller through a manifestation of consent by the user by clicking on the buy and pay button.

The agreement between the parties is finalized with the sending of the order and the receipt by the seller of the payment for the ordered goods. The payment of the goods is an essential part of the purchase contract, in fact the non-receipt of the latter by the seller results in the cancellation of the purchase contract after 15 days from the dispatch of the order.

Payment for the goods can be made using the methods indicated in the ‘Payment methods’ chapter.

The order sent by the Customer to the seller through the Internet must be completed in its entirety and must contain the elements necessary for the identification of the Customer and the products ordered and the indication of the place of delivery, under penalty of nullity. The seller will send the Customer, by e-mail, a confirmation of the order receipt.

As enshrined in art. 48 of Legislative Decree 206/05, the general conditions must be read and approved by the customer before the conclusion of the contract. By sending the order, the Customer simultaneously declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions of sale.

If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Italian legislation on distance contracts.

BILLING
The Seller issues a regular tax document upon delivery to the courier of the products ordered by the Customer. The amounts indicated on the invoice include the price of the Products and delivery costs, gross of any charges and / or taxes due by law. The Customer releases the Seller from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the Customer, who is solely responsible for the correct entry of the same. No changes will be possible after the document is issued.


2. Products, prices and ancillary costs
The visual representation of the products on the Site, where available, is intended to illustrate the product and corresponds to the photographic image representative of the characteristics of the product, however it could be different in color and size.

If a product is presented on the Site in areas other than the specific sections intended for the purchase of products or in any case without the “add to cart” icon, it is considered not available for sale through the Site.

All product prices are clearly indicated on the Site and refer to the unit price per package including VAT. The seller’s site can only receive orders with delivery in Italian territory.

In any case, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-fulfillment, even partial, of an order.

Shipping costs are intended up to the place of destination indicated by the customer when sending the order on the ground floor and are listed separately in the “shopping cart” under the heading “Total shipping”.
There are no additional ancillary costs.  The seller reserves the right to change the prices of the products and the shipping costs at any time and without notice, it being understood that, limited to orders being accepted or already accepted by the seller (for which payment for the ordered goods has already been received ), the conditions of sale in force at the time the order is sent will apply, with the exclusion of orders not accepted (orders for which the customer has not received confirmation of receipt of the order by e-mail) and rejected.

The transport costs are listed separately in a clear way to the customer in the “shopping cart” function before confirming the purchase. The customer can view them before sending the order and, if he deems it appropriate, he can abandon the purchase without no obligation to spend.  No additional costs will be charged by the seller in any of the stages following the sending of the order. If there are any additional charges, they may refer to bank fees provided for by individual customer agreements with their credit card issuers or banking institutions. These charges do not depend directly on the seller, who cannot be held responsible in any way.

The cost of each shipment may vary with reference to some variables: the number of products purchased, the weight and dimensions of the packaging.

DELIVERIES
For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order is authentic.  Provided for by article 22, paragraph 1, no. 1), of Presidential Decree no. 633/72.

Delivery costs are charged to the customer and are indicated when placing the order.
No responsibility can be attributed to the seller in case of delay in the order or delivery of the order. At the time of delivery, the customer is required to check:

that the packaging is intact, neither damaged, nor wet, or otherwise altered;

that the number of packages corresponds to what is indicated in the transport document.

Any damage to the product or packaging or the mismatch in the information must be immediately reported to the courier by putting WRITTEN CHECK RESERVE on the courier’s proof of delivery. Once the courier’s document has been signed, the customer will not be able to make any objection about the external characteristics of what has been delivered.
In case of non-collection within 5 working days of the material in storage at the courier’s warehouses due to repeated inability to deliver to the address indicated by the customer at the time of the order, the order will be canceled.

RECOMMENDATIONS FOR THE CUSTOMER
It is strictly forbidden for the purchaser to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the process for the execution of the contract and the related further communications.
The Customer relieves Valbindola from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, since the Customer himself is solely responsible for the correct insertion.

Upon delivery of the goods by the courier, the Customer is required to check:
a) that the number of packages delivered corresponds to what is indicated in the receipt document or other document accompanying the goods;
b) that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.
Any damage to the packaging and / or the product or the mismatch in the number of packages or information must be immediately notified, by putting the wording “ACCEPTED WITH RESERVE” on the courier’s delivery receipt.
Once the courier’s document has been signed, the customer will not be able to make any objection about the external characteristics of what has been delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, even if the packaging is intact. Any damage or hidden anomalies must be reported in writing by opening an anomaly file with the seller, by sending an email to info@valbindola.it indicating the data useful for identifying the shipment (customer name, invoice number, shipment date , and any photographic documents attesting the damage to the goods).
Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the Customer assumes full responsibility for what is declared.

TERMS OF PAYMENT
Payment must be made exclusively in Euros.
The payment methods provided and accepted by the site are:

  1. Advance bank transfer:a bank transaction  (usually for a fee, the amount of the commissions depends on the agreements between the customer and your credit institution)   which allows the transfer of funds of  money  directly from the customer’s bank account to the seller’s current account. The operation must be arranged directly by the customer by giving a mandate to their credit institution to perform the operation and involves waiting for the value days for crediting to the seller’s current account, which cannot be quantified. The seller undertakes to ship the purchased goods within the shipping terms provided for in paragraph 4, after the actual receipt of the bank transfer on their current account.
    Payment by bank transfer must be made in favor of: COMPANY ‘AGRICOLA VALBINDOLA DI MAZZI FRANCESCO SAVERIO E C. S.S. – Bank:  EMIL BANCA – COOPERATIVE CREDIT – COOPERATIVE COMPANY – Iban:   IT17V0707266360059000207046.
  2. PayPal: it is a system that allows you to make transactions online (purchases, payments, transfers) but without the data of your card or bank account being shared with the recipient of the payment. To use  PayPal  it is necessary to register on the site and open an account / account, you can associate a credit card or a prepaid card to it, or top up by transfer from your bank account. When you have money in your account you can pay for the products by following a simple guided procedure provided by the PayPal function. For more information, visit www.paypal.com. The customer is required to send the payment via one of the methods listed above within 15 days, under penalty of cancellation of the order by the Seller. The company does not have internal security systems for the management of online payments, this activity is delegated to the two portals that deal with the management of pagOnline and PayPal transactions.

 

3. Shipping of Products and Customer’s charges

Valbindola will forward the shipment via a trusted courier. The Products will be delivered to the address indicated and the shipment will take place within seven working days. No responsibility can be attributed to Valbindola for delayed or non-delivery due to force majeure or unforeseeable circumstances. The delivery terms are indicative and in any case subject to the circumstances that may preclude, hinder and delay the normal procurement and production process and therefore the delivery of the goods. Delivery costs are quantified with reference to delivery to be made on the street side, not on the floor or inside indicated. Any additional charges arising from storage costs accrued due to the impossibility of delivering to the Customer due to the absence of the latter is expressly excluded from this contract.

At the time of delivery, the Customer is required to check that the number of packages deliveredcorresponds to what is indicated on the tax document and that the packaging is intact. The non-correspondence of the packages to the turnover and / or alterations of the packaging must be immediately reported to the Carrier and the Customer is required to refuse delivery, informing the Seller as soon as possible by email to info@valbindola.it, attaching any photos.

RIGHT OF WITHDRAWAL
(Legislative Decree N ° 206 of 6 September 2005 – consumer code)

The Customer has the right to withdraw from the contract by registered letter to be sent to the Seller’s headquarters – TREDOZIO (FO) VIA ROCCHIGIANA 27 CAP 47019 – and then proceed with the return of the goods. The withdrawal is effective only if exercised no later than the tenth working day following the date of signing the order. It is advisable to attach a photocopy of the order to the registered letter. The Customer must return the product at his own expense, no later than 15 working days following receipt of the product. All items must be returned intact, with original packaging and any other material that is part of the package. In the event of withdrawal, Valbindola is required to fully refund the price of the product within the terms of the law (30 days).

RESOLUTION
Failure to pay at the respective price deadlines, or failure to comply with other obligations assumed by the Customer, will entitle the Seller to consider the contract terminated due to the Customer’s fault.

DISPUTES
Valbindola is exclusively competent for any dispute. These General Conditions of Sale are understood to be accepted in full by the Customer, who renounces any of his own purchase conditions, considered individually and as a whole.

 

3. Treatment of personal data

Pursuant to Regulation (EU) 2016/679 (GDPR) concerning the protection of personal data, Valbindola specifies that:

– The personal and personal data provided in the ordering phases will remain kept for the time required by law at the Company’s headquarters, on computer media protected by passwords, and used only for administrative, archiving, processing and commercial activity documentation purposes;

– The provision of personal data is strictly necessary for the purpose of concluding the following contract and for future business relationships between the parties;

– Any interested party can exercise the rights referred to in articles 7, 8 and 9 of Decree 196 of 2003;

– The data processing takes place using instruments suitable for guaranteeing security and confidentiality in accordance with the Technical Regulations regarding minimum security measures with controlled access to limited to authorized subjects;

– The data controller is Valbindola. based in TREDOZIO (FO) VIA ROCCHIGIANA 27 CAP 47019. For more information, write to info@valbindola.it

APPLICABLE LAW
The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise stated, the Italian law on the matter applies.
For the resolution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the customer is a consumer, that is a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order a reference of VAT number, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s headquarters.

INTELLECTUAL PROPERTY
The images of the products for sale on the website www.valbindola.it are to be considered the exclusive property of Valbindola and it is absolutely forbidden to copy or reproduce them for any type of use without the express consent of the same.
All elements of the http://www.valbindola.it site are protected by trademark copyright. They represent an exclusive property of the Valbindola company. Any reproduction or representation, global or partial, of the elements of the Site constitutes a counterfeit which may involve the civil and criminal liability of the author. It is strictly forbidden to insert a hypertext link that leads to the Website http://www.valbindola.it.

PRODUCT COMPLIANCE AND HYGIENITY
Valbindola operates under a self-control regime as required by applicable laws and new community regulations (hygiene package). In application of the provisions of the self-control plan, carried out according to the Haccp methodology by the flour transformer, who has taken on the job of working on behalf of third parties, the company guarantees genuineness with reference to the characteristics of the product and the indications on the label. of the product and that it complies with the requirements of the Italian and European laws in force regarding hygiene and health and food products. The traceability system allows to trace the raw material used through the computerized management of the production plant in accordance with the EC 178/2002 register.
The products and company processes are certified organic.
The customer cannot hold the seller responsible in case of inappropriate or improper use of the product.

valbindola_footer-01

Valbindola is An organic farm. Our flour speaks about us.

Where we are

We are located among chestnut, oak, beech woods and green hills crossed by brooks, or to be more precise inVia Rocchigiana 27 – 47019 Tredozio (FC)

© 2020 Società Agricola Valbindola y Mazzi Francesco Saverio e C.S.S. All rights reserved | VAT 04345910402 |
Web design Studio Forward